FAQ

Here’s some extra info about the 3D update if you’re curious or having some issues figuring out how to go through the steps on the app.

First, a word of warning — your 2D pet cannot be retrieved after switching!

After the 3D upgrade, the 2D version data will not show neither on the bottle nor in the app. It will, however, be saved in server (in our Gululu cloud), and the new feature “My Pets” is coming soon to show all the collected elements from previous games, which will display in the app.

Here’s a walk-through of the steps that the app will guide you on. This is a breakdown in case you’re having issues.

Step 1: Check that your Gululu is still in the 2D version. If it is, open the Gululu App from your mobile device. If your Gululu has not been activated yet, you will see the 3D version upgrade pop up as below (Fig.1).

If you close the upgrade dialog, or decide you’d like to upgrade later, you can open it again from the bottom of the “Setting” menu (Fig.2)

*TIP: If your Gululu has been synced/connected to a network during the past 3 days, it should have started downloading the process in the backend, and the upgrade message will only pop up later after the downloading process is finished in App. Lucky you!

Step 2Click the “Upgrade” Button in the dialog (fig.1) , the upgrade user guide will display. Turn on your Gululu and put it on the charging dock. Make sure Gululu is connected to a network and the installation package will be downloaded within 4-6 hours.

MORE TIPS:

* If your Gululu was purchased long ago, the download process might take longer, sometimes up to 1-3 days. If you’re having this issue please let us know and send your bottle id to customer-service@bowhead-tech.com so we can check the backend and let you know on timing.

* To get a quicker download, keep your Gululu on the charging dock; the download process will be paused if it’s removed.

Step 310 minutes after you put your Gululu on the charging dock, there will be a pop up in the app showing that the download process has begun.

Step 4: After the download process is complete, open the Gululu app. You will see a message of “Ready to Upgrade”. Click “Choose new pet” to enter the New Pet selection page and make your choices as you start a brand-new, now 3D journey.

Step 5After you decide on your Pet, put your Gululu on the charging doc again to sync. Usually the sync will take 3-5 minutes and after the sync, your Gululu will restarted and ready to go!

Have you found your Gululu pet missing?  Lost some of your levels or can’t find the Game Menu? 

Don’t worry, The missing data you have experienced is due to a disruption to the data download during the upgrade process.  Please put your Gululu bottle back on the charging dock (with your bottle TURNED ON)
The data download will take up to 6 hours, depending on your internet speed and size of the installation pack.  All of your game / water drinking data is SAVED ON OUR CLOUD SERVER, so no data will be lost!  Once the download is complete, all your data will be restored on your bottle and app.

Problems with charging can be due to voltage differences or circuit problems.  

You can check for this first by either:
  1. Changing the USB charging cable
  2. Re-positioning the bottle so it sits more solidly on the charger when charging
If your bottle is successfully charging, you should be able to see a blue/red light by the charging socket on the Wireless Charging Dock.
If you have tried the above two steps and still don’t see a small blue/red light when your bottle is on the charging dock, please contact our customer service and give us your Bottle ID so our technicians can follow up for you.
Gululu requires connection to WiFi (your home’s WiFi is recommended) so that drinking data can be uploaded to the cloud, allowing the data to be synced to your app. Also, your bottle’s software will be constantly updated, which also requires WiFi.  However Gululu can be played and experienced with limitations without the internet.

The Gululu Interactive Bottle has built-in sensors that records your child’s water intake data even without Internet connection. However, the data will be uploaded once you are connected to the Internet.

Check if your bottle is currently connected to Wifi by long pressing on the main button until the menu page shows up.   

  • A greyed out Wifi icon on the top left indicates an unconnected bottle
  • A white filled Wifi icon indicates connectivity to Wifi

If the ID page shows up but as a blank space, please return to the top menu page and turn off your bottle and restart your bottle.  Return to the ID page and you should find your cup ID successfully.
If the touch sensor is inoperable under the menu screen and all other circumstances, it is likely caused by internal electronics failure.  Please contact us for repair options at
Water drinking data may be recorded inaccurately when the sensors are not calibrated to the enviorment humidity.  The following guide will help you recalibrate your bottle:
  
 

 

Due to temperature differences between the bottle and the environment, your screen can fog up.  It should recede after leaving it in equilibrium temperature for a few minutes.  We also placed water absorption stickers inside Gululu to ensure safe operation of our electronic parts.

*Please also note that the bottle can only take a maximum temperature of 40 degrees Celsius and 104 degrees Fahrenheit.  Putting overly hot water into your Gululu bottle can cause the screen to fog up as well.

The bottle is 2.99 x 2.99 x 7.87 inch (76 x 76 x 200 mm) with a maximum volume of 13.5 oz (400 ml).

The Gululu spout is especially designed for kids aged 3-10 years old.

Currently we do not have a different kind of spout for you to choose from but we are in the middle of preparing a new straw spout to suit different people’s needs.
Follow our social media accounts to stay tuned about our latest developments!
We know that some clever kids explore other options to make their pets happy. Gululu is designed to record hydration only if the water is consumed, and not poured out. Our proprietary algorithm in the Gululu Interactive Bottle can sense when the water is being poured out.

However, this bottle does not detect the types of liquid inside the bottle.  But we find that if you tell the kids that their Gululu pets only grows well with water, kids would understand.
No, the screen is not a touch screen. However, there are touch sensor panels on the side of the bottle, and motion sensors embedded inside the bottle that give similar functionality to a touch screen.
There are 2 touch sensor strips along the 2 sides of your Gululu Interactive bottle.

For maximum effect, we suggest you to:
  1. Place your hand flat along the side of the bottle
  2. Slide your and upwards and downwards to navigate between the different options in the Menu screen, or to see previous map areas that your child has unlocked and to reveal different gestures that your Gululu pet can do

Turn on:

  • Long press the main button on your Gululu bottle to turn it on.  You will see the Gululu logo and pet appear.

Game / drinking mode:

  • In Game/Drinking mode, short press the main button on your Gululu bottle to toggle between the following 3 pages:
  1. Your Gululu pet and map
  2. Your collected items
  3. The Submarine-Spaceship
  • Move your hand up and down the LEFT side of your bottle to scroll up and down the map page
  • Move your hand up and down the RIGHT side of your bottle to interact with your Gululu pet and display different skills

Bottle ID & Settings mode:

  • Long press (for 2 seconds) the main button on your Gululu bottle to enter your bottle’s “Main Menu”.  Here you will find:
  1. Your bottle ID – this is your unique bottle ID.  Please report it in your interactions with Customer Service as it will help us identify your bottle and any problems with it.
  2. Sound on/off– press once to turn the sound ON/OFF on your bottle
  3. Power off– if you want to turn off your bottle completely, press here.
  4. Return – to return to the previous screen or Game/Drinking mode.
  • Use the touch sensors on both sides of the bottle to scroll up and down the main menu.
  • Press the main button once to select your option.
  • Scroll down to select the last option (“Return” button) to go back to Game/drinking mode.

Now that you know how to use the Gululu Interactive water bottle – check out our “Gululu Universe” and “How to Play” FAQ to get your child started on their Gululu journey!

Turn clock wise to unscrew the spout and counter clock wise to lock the spout.  There is a mark for the direction to lock the spout printed on the cap.
Gululu Interactive Water Bottles are designed for kids aged between 3-10, but people of all ages can benefit from it.
The Gululu Interactive Bottle  meets or exceeds all relevant radiation standards in the US, Europe, and Japan, including FCC/CE/TELECO. The bottle only gives off a small amount of radiation when it is connected to WiFi, which is 3000 times less than a cell regular smart phone.
Due to the Gululu bottle’s electronic screen and components, it is not recommended to put the bottle into the dishwasher, freezer,  or microwave, as this may cause permanent damage to the bottle’s functionalities. The Gululu bottle may be hand-washed with dish soap.
Of course! The Gululu Interactive Bottle is 100% BPA-free and complies with U.S. FDA standards (excluding the wireless charging dock).
Taking into consideration kids habits, we’ve made the Gululu Interactive Bottles able to withstand falls from 1 meter when filled with water.

  • Ensure that the ventilation holes on the cap is not blocked.
  • Please rinse and dry the cap and spout daily to prevent growth of bacteria and smells.
  • We recommend that a new spout is replaced every 3 months.

The bottle can hold hot water between 32° to 149° F (0° to 40° C). But it is recommended to put water cooler than 40 ° C to prevent burns from hot water.

The Gululu Interactive Bottles currently do not have handles in its original design (it is something we can consider for the future!).

However, we have made additional bottle straps to help kids keep hold of their bottles (and prevent loss!)
You can purchase them from our website (or contact customer service if unavailable).
If any spare parts of your Gululu bottle is broken or you want to replace them, you can get them from our website (or contact customer service if the parts you need are unavailable):

Items available are:
  • Spouts
  • Wireless charger (to come)
  • Caps (to come)
We noticed that some backers was not notified about our Kickstarter follow-up survey asking for mailing address and choice of colors.  If you have not filled out a backer-kit survey, please visit https://mygululu.backerkit.com/ and enter your Kickstarter registration email to retrieve your survey.
Or you can always contact us through the contact button on this page if you forgot your registration email.
A limited one-year repair warranty is given for defective or damaged products
.

We currently have three colors available for the Gululu Interactive Bottle – 

  • Bowhead Blue
  • Starfish Pink
  • Submarine Yellow

“The Submarine” is the spaceship thats gets your Guulu from this worldmap onto the next.

 Parts for the Spaceship will come from the Yellow Treasure Boxes.
You need to collect all 9 parts to complete the spaceship and get your Gululu onto the next “ring” of Planet Ima.
 

These are your pet’s special moves. 

The more water you drink, the stronger your pets get, and the more moves they will have!

The more water your drink, the stronger your Gululu becomes. This is represented by the “Level” (LV) icon on the top-left corner of the bottle screen.
As you get higher in level, you will unlock new skills for your pets, making them more fun and interactive.
Follow the on-screen instructions for how to interact with your Gululu bottle to reveal these new skills.

 

These are the currency of Planet Ima.
Collecting enough Rubies will increase your Gululu’s power (helping them “Level Up” and unlock new “Skills”). You can also use them to exchange for different accessories!

Each Gululu has their own special accessories that you can collect on your journey. There are many different ones for you to explore. These are currently available in Gululu store. and you will be able to pick and choose different accessories for your pets using the Rubies you collect! Some of them even have very cool drinking animation.

“Nims” are little plants and animals who inhabit Planet Ima. Each has their own special story.

They have been trapped & captured in Yellow Treasure Boxes by Tanga when he came onto Planet Ima, after Planet Bezza exploded.

Unlock these “nims” from their Treasure Chest to keep your Gululu company along their adventure!

These treasure chests contain “Nims”, parts of the “Submarine-Spaceship” that your Gululu needs to move onto the next “ring” in Planet Ima.
They appear at different locations along the Gululu’s journey, to encourage kids to keep coming back and build a regular drinking habit.

Open the App, go to “Setting” -> “Bottle Setting” page, on the bottom shows the latest version and your current version.

These are daily drinking milestones to make sure your child drinks water regularly throughout the day.
There will be 3 milestones each day.
Reaching these milestones will unlock “Rubies” for your Gululu.

Rubies can increase the skills of your Gululu and be used to exchange for Accessories.

Congratulations for helping your Gululu get to the top of their WorldMap!
(Top of the Worldmap is indicated by the 210m mark on the vertical bar on the right of the screen). Now you can choose to play a new map!
Currently, 2 maps with over 84 nims to collect, and new map is on the way, please pay attention to the app notification or newsletter

How to enter a new map?
When you reach the top of your current worldmap (indicated by the 210m height on the right-hand side of your screen).
Follow the instruction on the screen to enter new map.

Processed with MOLDIV

As your child drinks more water, they will encounter different characters and milestones along the way:

Gems 
These are daily drinking milestones to make sure your child drinks water regularly throughout the day. There will be 3 milestones each day.  Reaching these milestones will unlock “Rubies” for your Gululu pets.
Yellow Treasure Chests
These are surprise milestones along the journey.  These treasure chests contain “Nims” (little plants and animals that keeps your Gululu company along the way) and parts of the “Submarine-Spaceship” that your Gululu needs to finish this Worldmap and move onto the next.
Accessories
These are special accessories made for each Gululu.  There are many different ones for you to explore.  You can pick and choose different accessories for your Gululu using the Rubies you collect!
“Nims”
These are little plants and animals that live on Planet Ima.  They have been trapped & captured in Yellow Treasure Boxes by Tanga when he came onto Planet Ima.  Unlock these “Nims” from their Treasure Chest to keep your Gululu company along their adventure!
“The Submarine” Spaceship 
“The Submarine” Spaceship is the vehicle thats gets your Guulu from this worldmap to the next.  Parts for the Spaceship will come from the Yellow Treasure Boxes.  You need to collect all 9 parts to complete the spaceship and get your Gululu onto the next “ring” on Planet Ima.
After you have paired your bottle with the Gululu APP and chosen your Gululu water-pet (Ninja, Sansa or Purpie), you are ready to start your Gululu journey!

The goal is to form healthy drinking habits by encouraging kids to drink water regularly.
By drinking water, they will be injecting more “Vitality Water” into the Gululu universe and help their Gululu get to the top of the current water map.
Each map refers to a different “ring” of Planet Ima.  The Gululu water-pets need to get through the different rings to get to centre of Ima and save the Grand Dream Master!

Now that you have your child set up on your app and have paired your bottle – its time to let them get started on their Gululu journey!

Here are a few quick resources to get them started:

1. The Gululu Universe
Who are the water-pets and what do I need to do to help them?

 

2. Who will I meet along the way?
  • Introduction to the in-bottle game mechanics.

 

Check out our “Gululu Universe” and “How to Play” section in the FAQ for more details behind the gameplay.

After adding your child’s details to your APP, click on the “Pair bottle” icon next to your child’s picture to pair your Gululu Interactive Water bottle with your child’s account.

Follow the on-screen instructions to complete the bottle pairing process.
If need, you can check out the pairing tutorials below:
  • Follow the pairing tutorial for iOS and Apple devices here:
  • Follow the pairing tutorial for Android devices here:

Congratulations if you have reached the 210m mark in your current world map! Now your Gululu pet can get into their Spaceship and enter the next layer on Ima.    

How to enter new map for the first time:
  • Swipe UPWARDS on the LEFT-hand side of your Gululu bottle to choose new map “Wonder Woods”
  • Make sure the “green tick” is highlighted when asked whether you want to “Enter New Map?”
  • Press the main button on your bottle to CONFIRM

How to select current map to replay:  

  • When asked whether you want to “Enter new map?” – swipe DOWNWARDS on the LEFT side of your bottle to select the “red cross” button
  • Press the main button on your bottle to CONFIRM
  • Swipe DOWNWARDS on the map selection page to select replay of “Ocean Brim” map
  • Press the main button on your bottle to CONFIRM.  Press the main button again to confirm your selection when asked “Replay this map?”  (Make sure the “green tick” is highlighted)

Watch our pairing tutorial here:

Watch our pairing tutorial here:

 

The battery lasts up to 2 to 3 days of typical use or 4 to 5 days in standby mode. You or your child can easily charge the Gululu Interactive Bottle by placing it on the wireless charging dock, no plugs or pins required. Charging to full battery takes only three hours.

Like all water bottles and kids products, we suggest to regularly clean the water bottle, and replace the spare parts (such as the spout) every three months.

You can purchase spare spouts from our online store.

The bottle can be cleaned with general dish soap.  Avoid using abrasive contents such as baking soda, vinegar, bleach, and chlorine.  Also, do not put your Gululu bottle in the dishwasher.

Your bottle ID is a unique identification number that is assigned to your bottle.  (It is also the name of your bottle’s wifi hotspot used when first pairing your bottle and APP).

How to check your bottle ID:
  1. Long press (for 2 seconds) the main button on your Gululu bottle to enter the bottle’s Main Menu.
  2. There are 4 options in the Main Menu.
  3. Select the 1st option by pressing once on your bottle main button.  (It is the icon that says “ID”)
  4. Your screen will show a 5 digit code starting with “UAXXX”.
  5. This is your Bottle ID.
Please report your Bottle ID in all communications with our Customer Service so we can quickly assist you with your issue.
We suggest to put your Gululu bottle on your wireless charger every night to make sure your bottle downloads the latest content and software updates. 
Your Gululu bottle needs to be under the same wifi connection that you used when setting up your bottle AND be sitting on the wireless charger, for all content and software updates to be downloaded.  Make sure your bottle is turned on as well.
Once the necessary content & software packages are downloaded onto your bottle successfully, your Gululu bottle will reboot and update automatically.
Some customers have encountered trouble when updating their bottle.  
Here are some top tips to help the updating process:
1. Make sure you are using a stable WiFi connection (Not 5G Network).
2. Make sure your bottle has at least 30% battery left.
3. Make sure your bottle is sitting on the wireless charger.
4. Make sure your bottle is turned on.
How to check the versions
Open the App, go to “Setting” -> “Bottle Setting” page, on the bottom shows the latest version and your current version.

After you have paired your bottle with the Gululu APP and chosen your Gululu water-pet (Ninja, Sansa or Purpie), you are ready to start your Gululu journey!

The goal is to form healthy drinking habits by encouraging kids to drink water regularly.
By drinking water, they will be injecting more “Vitality Water” into the Gululu universe and help their Gululu get to the top of the current water map.
Each map refers to a different “ring” of Planet Ima.  The Gululu water-pets need to get through the different rings to get to centre of Ima and save the Grand Dream Master!
We are working on developing more characters and storylines for the Gululu Universe.
If you have a cool idea or new stories to share with us – please contact us.
This is the water that fuels all life on Planet Ima.
After the explosion on Bezza, dark “kelis” particles started to take over Planet Ima, and Tanga has also trapped the Grand Dream Master in stone at the centre of Ima.
Only injecting the planet with more vitality water can restore it to its former beauty.  You can do this by drinking water regularly, everyday.
Bezza means “Greed” in Hebrew.  It is the home of Tanga.
It is located near Ima in the Gululu Universe.
Planet Bezza has no life, just rocks and “kelis”- little particles that will slowly turn any living thing into stone.
Bezza exploded because Tanga’s greed and laziness got too much.  Upon its explosion, tiny “kelis” spread to Ima and made Ima unsafe for the Gululu pets to live in.
Only by injecting Ima with more “Vitality Water” can we reverse their detrimental effects.
Tanga is the lonely ruler of Planet Bezza.
He lives alone on Planet Bezza because he can’t stand to share with others.
Bad tempered and greedy, he has a sneaky trick of turning you into stone – particularly at moments when you are feeling down and weak.

Ninji, Sansa and Purpie are inhabitants of Ima.

They are adorable water-pets that love to play and take care of their home planet.  However, when the nearby planet Bezza exploded, dark “kelis” arrived on their planet and made Ima unsafe to live in.
They were sent to distant planets in the Lonely Galaxy by the Grand Dream Master to keep them safe.
They dream of returning home and restoring Ima back to its former beauty.  They need your help to get back to the centre of Ima and save the Grand Dream Master!
Only the Grand Dream Master has the powers to restore Ima to its original beauty.
Drink water regularly to inject more “Vitality Water” your Gululu’s world.  This will help them get closer to the centre of Planet Ima, where they can find the Grand Dream Master.
Ninja
Ninja has ninja powers!
Sometimes shy but always brave,
He stands up for justice.
Calm under pressure,
His weapon is a Ninja sword made out of leaf,
He is nimble and quick.
Help him fulfill his dreams!
Sansa
Sansa is a princess,
She loves beauty and kindness.
Bestowed with three wands,
She owns magic that you wants.
One emits star powder,
Which brings positive power.
The other two hide mysteries,
So it needs you to discover.
Purpie
Purpie is so cute,
And loves to eat.
Always carrying a bag,
With magic inside.
Anything goes in,
Food comes out.
No matter what appears,
Purpie will eat with no doubt.
The Grand Dream Guardian lives in the heart of Ima and is the guardian and protector of all Gululu inhabitants.
He is a mysterious figure and some say he takes the shape of a giant whale’s tail.
It is he who gives life and looks after all the living creatures on Ima.
But after the explosion on Planet Bezza, he was turned into stone (by Tanga) and is trapped in the heart of Ima.
Stripped of his powers, Ima’s life has been slowly drained away…only you can restore it to its original beauty by drinking water regularly and injecting more “Vitality Water” into the planet.
Ima is the home planet of our Gululu water-pets.
Ima is a water-based planet made up of many “rings”.
Each ring is like its own “world” – it has its own climate, characteristics and special plants and animals that live there.  Each ring is represented by the “Map” that you see in your cup.  The most outer ring is the “Ocean” World, followed by “Forest”, “Desert”, “Air” and many other worlds still to come.
The Gululu Universe is where our Gululu story takes place.
It consists of many different planets, galaxies and inhabitants of all shapes and sizes living peacefully together.
Read about the Gululu story here.
Now that you have your child set up on your app and have paired your bottle – its time to let them get started on their Gululu journey!
Here are a few quick resources to get them started:
1. The Gululu Universe
  • Who are the water-pets and what do I need to do to help them?
2. Who will I meet along the way?
  • Introduction to the in-bottle game mechanics.

Check out our “Gululu Universe” and “How to Play” section in the FAQ for more details behind the gameplay.

After adding your child’s details to your APP, click on the “Pair bottle” icon next to your child’s picture to pair your Gululu Interactive Water bottle with your child’s account.

Follow the on-screen instructions to complete the bottle pairing process.
If need, you can check out the pairing tutorials below:
  • Follow the pairing tutorial for iOS and Apple devices here:
  • Follow the pairing tutorial for Android devices here:
Download the companion Gululu App from Apple App Store or the Google Play Store for Android by searching for “Gululu” or download using the link below:
You can also download our APP by scanning the QR code below:

Plug the micro USB end into the charging dock and the USB end into a smartphone adaptor or computer USB slot.  Then place your Gululu Bottle into the charging dock.  The charging fish should begin to swim around and charge.

TIP: It takes 3-4 hours for your bottle to reach a full charge – but you don’t need it to be fully charged to start using it the first time!  In future though, we recommend you to place your bottle on the charging dock every night to make sure your bottle always has battery, and that you always get the latest content updates!

Welcome to your Gululu Interactive Water Bottle – and the Gululu Universe!
In your box, you will find:
 
Quick Start Guide
1 x Gululu Universe Story Booklet
1 x Gululu Stickers – to personalise your bottle with your name and Gululu characters
1 x Warranty and Safety Instructions
 
In your box
1X Gululu Interactive Bottle
1X wireless charging dock
1X USB cable
If you ordered extra spouts, they should be placed either inside the bottle or under the side compartments at the bottom of your box.

Recent Posts

Contact Info

12345 West Street

Phone: 1.888.999-9876

Web: Visit Us Online